MANAGER, HUMAN RIGHTS SERVICES - TORONTO METROPOLITAN UNIVERSITY
Location: Hybrid (with majority of time on campus in person). At east 3 days a week on campus.
Position: Full-time
Salary: $93,391 to $149,183
Deadline: June 12, 2024
The Office of the Vice President, Equity and Community Inclusion (OVPECI) is looking for a Manager, Human Rights Services to join the unit and be responsible for leading and managing the Discrimination and Harassment Prevention Policy (DHPP) and Sexual Violence Policy (SVP) complaint resolution process, including developing short and long term strategies for the program in accordance with DHP and SV policies and procedures.
In this role, you will contribute to human rights policy and procedure development, ensuring compliance and consistency with human rights law, policy and best practice. You will provide strategic advice and recommendations on existing and emerging complaint trends and issues, pursuant to legislative and policy requirements, as well as manage complex and sensitive human rights cases, including inquiries, alternative resolutions and investigations.
Other responsibilities will include:
Developing and delivering strategic educational programming and communication initiatives and building partnerships to raise awareness of and competency in the implementation of human rights policies and processes.
Proactively promoting a culture and climate that supports the creation and maintenance of a human rights-centered campus.
Engaging in the development and update of standard operating procedures, practices, and guidelines for the handling of incidents and complaints, identifying standards, milestones, resources and key deliverables in order to ensure timely and effective delivery. Evaluating and adjusting plans in consultation with the Director, as appropriate.
Analyzing data from the Human Rights Services complaint resolution program and presenting the Director and VP, ECI with appropriate recommendations and strategies to address emerging issues. Identifying prevalent human rights issues and trends at the university and working with the Director to develop strategic initiatives to address these at a systemic level.
Ensuring Human Rights Services’ neutrality and independence are safeguarded in the handling and management of human rights cases under its purview, maintaining strict confidentiality as required under the DHPP and SVP, subject to the exceptions set out therein.
Responding to queries from members of the university community, including concerns raised about HRS staff administration of the DHPP/SVP, and providing information about the University’s procedures and processes. Advising and providing information to complainants, respondents, and other affected parties about the procedures and processes under the DHPP and the SVP.
Managing and supervising the case management/complaint resolution team, as well as temporary staff, volunteers and external consultants, including hiring, training, assigning and prioritizing tasks, establishing goals, setting expectations, and evaluating performance. Advising the Director on best practices for human resource planning, recruitment, team building and performance management, while seeking out opportunities to enhance equity, diversity and inclusion.
Managing complex and sensitive inquiries and complaints and investigations under the DHPP and the SVP. Ensuring that complete and accurate case files are maintained and regularly updated, and that any required investigation reports are forwarded in compliance with the DHPP and the SVP to decision makers.
Assisting and advising the decision maker in the disposition of complaints, including providing HRS submissions as needed.
Qualifications
To help us learn more about you, please provide a cover letter and resume describing how you meet the following required qualifications:
Completion of a university degree program in a relevant field. Completion of a relevant Master’s degree program, Juris Doctor (JD) and/or equivalent preferred.
A minimum of 6 years of direct and extensive experience in human rights complaint resolution, including facilitating alternative resolutions and conducting investigations, and handling complex human rights issues to successful conclusion.
Proven experience working to combat anti-racism (for example, anti-Black racism, anti-Indigeneity, Islamophobia, antisemitism and anti-Asian racism), sexism, homophobia and transphobia, ableism, among others.
Experience managing staff and overseeing complaint resolution processes.
Experience working with diverse populations, particularly marginalized and historically under-represented groups and those represented within the TMU community.
Experience facilitating alternative resolutions and conducting investigations into complaints of discrimination, harassment and sexual violence, including using a trauma-informed approach and ensuring procedural fairness.
Knowledge of rules of evidence, due process, procedural fairness and administrative law principles.
Experience in designing and delivering training workshops related to human rights, equity, diversity, and inclusion, decolonization and accessibility, preferably in a higher education setting.
Strong working knowledge of systemic human rights issues within Ontario, with a knowledge of human rights legislation, legal principles, current case law and human rights decisions.
Good working knowledge and application of relevant legislation, theory and practice, including the Ontario Human Rights Code, Occupational Health and Safety Act, and Accessibility for Ontarians with Disabilities Act (AODA), etc.
Working knowledge of anti-oppression and anti-racism theories and practices (including, more specifically, anti-Black racism and decolonization), and strong self-awareness, reflexivity and cultural humility including regarding one's social location and cultural formation.
Demonstrated commitment to upholding the values of equity, diversity and inclusion.
Knowledge of policy development and review processes, including the importance of community consultations.
Skills related to team-work and collaboration to work collaboratively across teams in the University.
Training in leadership and people management.
Advanced analytical and problem-solving skills, including interpreting facts and evidence and applying policy and relevant legislation.
Effective oral and written communication skills, including briefing reports and recommendations, research papers and annual reports.
Strong research and investigation skills including the ability to read and interpret policy papers/research papers/technical reports.
Program evaluation skills.
Experience with strategic thinking and planning.
Strong integrity and political acuity and tact in handling highly sensitive, confidential, and potentially polarizing issues and conflicts.
Additional Notes:
An equivalent combination of education and experience may be considered.
As part of the selection process, candidates may be required to complete an occupational assessment.
Applications will only be accepted online through Toronto Metropolitan University's career site.
We will provide an accessible experience for applicants, students, employees, and members of the Toronto Metropolitan University community. We are committed to providing an inclusive and barrier-free work environment, starting with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please submit your request through the AskHR webform. All information received in relation to accommodation will be kept confidential.
About the Office of the Vice-President, Equity and Community Inclusion (OVPECI)
The Office of the Vice-President, Equity and Community Inclusion (OVPECI) provides leadership to ensure that equity, diversity, and inclusion are a central focal point for the University community through strategic initiatives, policies, programs and practices. Since its creation in 2012, the OVPECI has fostered dialogue and partnerships, establishing a strong campus presence that provides a range of consultation services, educational events and resources.
The Human Rights Services unit works with members of the TMU community to promote an equitable and inclusive study, work and living environment free of discrimination and harassment. Using a holistic approach, Human Rights Services advocates for a community where the dignity and human rights of all its members are respected and upheld. Indigenous Initiatives builds internal and external partnerships with TMU students, faculty, staff and the broader Indigenous community in order to advance the priorities of the Indigenous Education Council. These priorities include student success, teaching, learning, research, community engagement and capacity building. The Accessibility unit works to identify, remove and prevent barriers to inclusion for persons with disabilities, and in so doing make TMU an accessible learning and working environment. The Research, Planning and Assessment unit oversees TMU’s employee and student diversity self-id surveys, develops evidence based tools and reports, and provides consultation services related to understanding and incorporating data into plans, decisions and actions. The Education, Awareness and Outreach unit provides students, faculty and staff with opportunities to advance their own education and awareness around equity, diversity and inclusion.
To learn more about us visit
https://www.torontomu.ca/equity/about-ovpeci/human-rights-services/
